Shipping policy

Order Processing & Dispatch

• Standard order processing time: 7-10 business days.
• During peak seasons or promotional periods, processing may take up to 10 business days.
• Once your order has been dispatched, you will receive an email confirmation with your tracking details.
• Orders cannot be redirected once they have been dispatched.

Delivery Timelines

• UAE Deliveries: Estimated 7–10 business days.
• International Deliveries: Estimated 10–15 business days.
• All orders are shipped via our trusted courier partner Aramex.

Note: Shipping times may vary during public holidays, promotional periods, or due to unforeseen courier delays. We cannot be held responsible for delays caused by weather conditions, customs procedures, or events beyond our control.

Taxes & Duties

• UAE Orders: No additional taxes or duties apply.
• International Orders: All import duties, taxes, clearance fees, and brokerage charges are the responsibility of the customer and must be paid upon delivery.
• We operate on a DDU (Delivered Duty Unpaid) basis, meaning our courier Aramex will collect any applicable duties or taxes directly from you before delivery.