Privacy policy
1. Information We Collect
When you interact with our website, we may collect the following information:
- Name, email address, phone number, and billing/delivery addresses
- Payment information (processed securely via Stripe we do not store your credit/debit card details)
- Order details and purchase history
- Account login details (if you create an account)
- Communication preferences and responses to marketing campaigns
- Technical data, such as IP addresses, device information, and cookies
2. How We Use Your Information
We collect and process your personal data for purposes including:
- Processing and fulfilling your orders
- Delivering products via our courier partner Aramex
- Providing customer support and resolving issues
- Sending order confirmations, shipping updates, and transaction-related notifications
- Keeping you informed about new collections, promotions, and exclusive offers
- Improving our website experience and tailoring content based on your preferences
- Meeting legal and regulatory obligations
We will not sell, trade, or rent your personal data to third parties.
3. Payment Security
All online payments are processed securely via Stripe. Elle Sila does not store your credit/debit card details. Our website uses industry-standard SSL encryption to ensure that your information is transmitted securely.
4. Sharing Your Information
We may share limited information with trusted third parties only when necessary:
- Courier partners to deliver your orders
- Payment gateways for secure payment processing
- Marketing platforms (if you have opted in to receive communications)
- Legal authorities if required by law
We do not sell or lease your personal information to any third parties.
5. Cookies
Our website uses cookies to improve your shopping experience. Cookies help us:
- Remember your preferences and saved items
- Understand browsing behaviour to enhance website usability
- Offer personalized recommendations
You may choose to disable cookies in your browser, but this may affect website functionality.
6. Data Storage & Security
Your personal data may be stored securely in cloud servers. We implement strict measures to protect your data, but no transmission over the internet is 100% secure. By using our services, you acknowledge and accept this risk.
7. Minors
Elle Sila does not knowingly collect personal data from individuals under the age of 18. If you believe we have unintentionally collected information from a minor, please contact us, and we will promptly delete it.
8. Your Rights
You have the right to:
- Access and review your personal data
- Update or correct your details
- Opt-out of marketing communications
- Request deletion of your personal data, where legally applicable
You can manage most preferences by logging into My Account on our website or by contacting us at info@ellesila.ae.
9. International Orders & Data
For international orders, your personal data may be shared with Aramex or other logistics providers outside the UAE to ensure successful delivery. Please note that import duties and taxes remain the customer’s responsibility.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or customer feedback. Updates will be effective as soon as they are posted on this page. We encourage you to review this page regularly.